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Warranty

Warranty & Support Policy

What your license covers, what it does not, and how to reach us when something goes wrong.

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What your license includes

Every purchase comes with the guarantees below for the whole duration of the license you bought.

The binding terms of sale are in the user agreement; this page is a plain-language summary.
Delivery

Delivery guarantee

If your payment is confirmed but no key is delivered, we deliver it manually or cancel the order.

User agreement
Updates

Updates during your license

While your license is active you receive the product updates released by the developer at no extra cost.

Product status
Downtime

Extension for long maintenance

If a product stays in maintenance for an extended period, contact us and we review your license for an extension.

Contact us
Support

7/24 setup support

We help with installation, loading and activation problems for as long as your license is valid.

Get help
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What is not covered

Digital licenses are delivered instantly and cannot be returned once the key is revealed. The cases below are outside the warranty.

Please read before buyingUsing third-party software is against the rules of every game. Account suspensions and bans are your own risk and are never refundable.
If you cannot accept this risk, please do not purchase.
Risk

Game bans & account loss

No product is guaranteed to be undetected. Bans, suspensions and lost items are not covered.

Read more
Buyer error

Wrong product or region

Buying the wrong game, product or regional license by mistake. Ask us first if you are unsure.

Ask before buying
Misuse

Shared or resold keys

Keys shared with other people, resold, or used on more devices than the license allows.

Setup

Unsupported system setup

Issues caused by an unsupported Windows version, or by refusing the required security settings.

Setup guide
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How to request support

Reach us through any channel below with your order number. The more detail you send, the faster we can help.

Have ready: your order number, the product name, and a screenshot or short video of the error.
Fastest

Live support

Message us on our support channels — usually answered within minutes.

Contact us
Your orders

Find your order number

Every order has a number like #123 in your account panel.

My orders
Terms

User agreement

The full and binding terms of sale, refunds and license use.

Read agreement
Still have questions?

Our team answers payment, installation and license questions — usually within minutes.

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